Shipping policy

🚚 ENJOY FREE WORLDWIDE SHIPPING ON ALL ORDERS

At The Dunchik Pet Store, we proudly offer free worldwide shipping on all orders!
 • Processing Time: All orders are guaranteed to be processed within 1–2 business days.
 • Shipping Time: With our Free Shipping option, orders usually arrive within 5–12 business days.
 • Please Note: Delivery times are estimates and may vary due to unforeseen or uncontrollable global factors.

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💸 Taxes & Tariffs

All duties and taxes are included in the shipping cost.

If you receive any calls, texts, or emails from customs, please contact us immediately with your order number at our support email — we’ll handle the issue with our shipping partners.

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📦 Lost or Damaged Packages
 • Once your order leaves our fulfillment center, we are not responsible for any lost, held, or damaged packages.
 • We are also not liable for any carrier-related delivery errors.

By purchasing from our website, you agree and understand that responsibility for lost/damaged packages transfers to the shipping carrier once your package leaves The Dunchik Pet Store.

🧡 However, our Customer Support Team will do everything possible to help you resolve any shipping issues.

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🛠 Shipping & Third-Party Responsibility

Shipping is handled by third-party carriers, who are not affiliated with The Dunchik Pet Store.

We are responsible for your order only until it is handed over to the shipping carrier.
After that point, any delivery-related issues must be resolved directly with the shipping company.

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🏠 Incorrect Mailing Address

Please double-check your shipping address at checkout.
If you made a mistake, contact our support team as soon as possible.

Even though we provide free worldwide shipping, we cannot be held responsible for packages sent to an incorrect address due to customer input error.

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📜 Shipping Terms of Service

By placing an order at The Dunchik Pet Store, you confirm that you have read and understood our shipping policies, and you accept full responsibility for your package once it leaves our fulfillment center.